Jobs at Firnic Group
Join Our Passionate and United Team
Become a part of our warm and welcoming team, where we work together with purpose and dedication. At Firnic Luxurious Private Hotel, we value collaboration, creativity, and a shared commitment to providing exceptional experiences for our guests. Join us in creating a positive environment that celebrates each team member’s contributions, fostering growth and good-fellowship. Together, we can make every stay memorable!
Exciting Opportunity: Join the Firnic Massage Mastery Program!
Firnic Massage Mastery Program
Vacancies
Hotel Manager
Hotel Receptionist
Key Responsibilities: Guest Relations: 1. Welcome guests warmly and ensure smooth check-in and check-out. 2. Handle reservations, cancellations, and room assignments. 3. Answer guest inquiries via phone, email, or in person. 4. Address complaints or issues promptly and ensure guest satisfaction. Administrative Duties: 1.Maintain guest records and update bookings on the hotel system. 2. Handle payments and generate invoices. 3. Manage cash flow and petty cash for transactions. 4.Maintain schedules for guest arrivals and room occupancy. Communication and Coordination: 1. Coordinate with housekeeping/cleaning and maintenance teams to ensure rooms are prepared. 2. Provide concierge services such as booking transportation or restaurant recommendations. 3. Update management on any guest requests or issues. Other Tasks: 1. Handle lost and found inquiries. 2. Promote hotel amenities and upsell packages. Qualifications: HND (required) or Bachelor’s degree (preferred) in a relevant field such as: Hospitality Management Tourism and Travel Management Business Administration Public Relations or Communication Skills & Experience: 1. Previous experience in a similar role (front desk, customer service, or hotel environment). 2. Strong communication and interpersonal skills. 3. Proficiency with hotel management software and booking systems. 4. Knowledge of multiple languages (an added advantage). 5. Excellent time management and problem-solving skills.
Security Personnel
Key Responsibilities: 1. Regularly patrol the hotel premises, including guest rooms, corridors, and parking areas, to deter and detect suspicious activity. 2.Monitor CCTV cameras and control access to restricted areas. 3. Ensure only authorized persons enter the property, especially during late hours. 4. Act as the first responder to emergencies such as fire, medical incidents, or disturbances. 5. Coordinate with external emergency services when needed. 6. Handle complaints or conflicts discreetly to maintain guest satisfaction. 7. Prepare daily reports on security activities and log any incidents. 8. Investigate thefts or accidents and provide comprehensive reports to management. 9.Ensure compliance with hotel safety policies and local regulations. 10. Participate in ongoing training programs to stay updated on safety protocols. Qualifications: 1. WASSCE, HND or equivalent; certification in security operations is a plus. 2. Prior experience in security, law enforcement, or military is preferred. 3. Knowledge of basic security and fire inspection protocols. 4. Proficient in handling emergency equipment (e.g., fire extinguishers). 5. Strong communication and interpersonal skills. 6. Ability to remain calm under pressure and resolve conflicts diplomatically. 7. Basic computer skills for logging incidents and report writing. 8. Physically fit to patrol and respond to emergencies swiftly. 9. First aid and CPR training are an advantage.
Massage Therapist
Key Responsibilities: 1. Provide a range of massage therapies, including deep tissue and sports massage. 2. Assess clients’ needs and recommend appropriate treatments. 3. Maintain a clean, professional, and tranquil environment. 4. Keep accurate client records and progress notes. 5. Promote additional services and packages to enhance client experience. 6. Follow health and safety protocols at all times. Qualifications: 1. Certification or diploma in Massage Therapy or equivalent 2. Experience in providing therapeutic treatments (deep tissue, sports massage preferred). 3. Strong interpersonal and communication skills. 4. A professional attitude with excellent customer service. 5. Physical stamina and attention to detail. 6. Previous hotel or spa experience is a plus.
Cleaner / Room Attendant
Key Responsibilities: Room & Public Cleaning: 1. Clean and prepare guest rooms according to hotel standards. 2. Replace bed linens and duvet, towels, and amenities. 3. Sanitize bathrooms and replenish toiletries. 4. Keep lobbies, hallways, and other public areas neat and tidy. 5. Monitor and maintain cleanliness in dining areas,laundry rooms and restrooms. Laundry and Supplies Management: 1. Collect and manage used linens and towels for laundry. 2. Restock cleaning supplies and report shortages. Reporting and Coordination: 1. Inform management or the receptionist about maintenance issues (e.g., broken lights). 2. Ensure lost items found in rooms are handed to the front desk. Qualifications: WASSCE / HND Training or certification in; Hospitality Operations, Housekeeping and Sanitation Standards, Occupational Health and Safety (added advantage). Skills & Experience: 1. Experience in cleaning, housekeeping, or a similar role (preferred). 2. Basic knowledge of cleaning chemicals, equipment, and safe handling practices. 3. Physical stamina and ability to work long hours on foot. 4. Attention to detail and the ability to work efficiently under time pressure.
Porter
Key Responsibilities: 1. Greet guests and assist with luggage during check-in and check-out. 2. Escort guests to their rooms and provide brief tours of room features. 3.Offer assistance with transportation (e.g., calling taxis or ordering uber / bolt, arranging transfers). 4.Open doors and welcome guests warmly upon arrival. 5. Keep the entrance area clean and orderly. 6.Run small errands for guests or hotel management if required. 7.Assist with setting up event spaces or moving furniture when necessary. Qualifications: WASSCE or above 1. Experience as a porter, bellboy, or in a similar role in a hotel is preferred 2. Excellent customer service and communication skills. 3. Ability to handle heavy luggage and perform physically demanding tasks 4. A friendly and approachable demeanor. 5. Good organizational skills and attention to detail. 6. Flexibility to work varied shifts, including weekends and holidays
Vacancies
Hotel Manager
At Firnic Private Hotel, we are dedicated to providing our guests with an unparalleled experience, marked by elegance, comfort, and exceptional service. We are looking for a highly skilled Hotel Manager to oversee operations at our exclusive luxury hotel
Key Responsibilities:​​
Leadership & Staff Management
1. Recruit, train, and supervise hotel staff across departments.
2. Develop work schedules and ensure proper staffing.
3. Foster a positive and collaborative work environment.
Guest Experience & Service Excellence
1. Ensure outstanding customer service and guest satisfaction.
2. Handle guest complaints, special requests, and feedback.
3. Manage VIP and high-profile guest services.
Operational & Financial Management
1. Monitor day-to-day hotel operations to ensure efficiency.
2. Manage budgets, control expenses, and oversee Profit & Loss (P&L)
3. Implement revenue management strategies to maximize profitability.
4. Sales, Marketing & Reputation Management
5. Develop and implement marketing and sales strategies.
6.Coordinate events and promotions to drive business growth.
Compliance, Safety & Property Maintenance
1. Ensure compliance with health, safety, and regulatory standards.
2. Oversee property maintenance and liaise with external vendors.
3. Implement and monitor hotel security protocols.
Qualifications:
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Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree is a plus).
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5+ years of experience in hotel management or a similar leadership role.
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Strong leadership, organizational, and interpersonal skills.
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Proficiency in using Property Management Systems (PMS) and hotel operations software.
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Excellent communication and customer service skills.
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Ability to manage budgets, forecast revenues, and control costs.
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Flexibility to work weekends, public holidays, and irregular hours as needed.
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Strong problem-solving skills and ability to handle emergencies.
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Knowledge of local compliance and safety regulations in the hospitality industry.
Hotel Receptionist
At Firnic Private Hotel, we are dedicated to providing our guests with an unparalleled experience, marked by elegance, comfort, and exceptional service. We are looking for a friendly and professional Hotel Receptionist to join our dedicated front office team. If you are passionate about hospitality and thrive in a dynamic environment, we want to hear from you!
Key Responsibilities:
-
Welcome guests warmly and ensure smooth check-in and check-out.
-
Handle reservations, cancellations, and room assignments.
-
Answer guest inquiries via phone, email, or in person.
-
Address complaints or issues promptly and ensure guest satisfaction.
-
Maintain guest records and update bookings on the hotel system.
-
Handle payments and generate invoices.
-
Manage cash flow and petty cash for transactions.
-
Maintain schedules for guest arrivals and room occupancy.
-
Coordinate with housekeeping/cleaning and maintenance teams to ensure rooms are prepared.
-
Provide concierge services such as booking transportation or restaurant recommendations.
-
Update management on any guest requests or issues
-
Handle lost and found inquiries.
-
Promote hotel amenities and upsell packages
Qualifications:
-
High school diploma HND (required) or Bachelor’s degree (preferred) in a relevant field such as:
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Hospitality Management
-
Tourism and Travel Management
-
Business Administration
-
Public Relations or Communication
-
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Previous experience in a similar role (front desk, customer service, or hotel environment).
-
Strong communication and interpersonal skills.
-
Proficiency with hotel management software and booking systems.
-
Knowledge of multiple languages (an added advantage).
-
Excellent time management and problem-solving skills.
Room Attendant /Cleaner
We are looking for a dedicated and detail-oriented Room Attendant to join our housekeeping team. If you have a passion for cleanliness and a keen eye for detail, we want to hear from you!
Key Responsibilities:
-
Clean and prepare guest rooms according to hotel standards.
-
Replace bed linens and duvet, towels, and amenities.
-
Sanitize bathrooms and replenish toiletries.
-
Keep lobbies, hallways, and other public areas neat and tidy.
-
Monitor and maintain cleanliness in dining areas,laundry rooms and restrooms.
-
Collect and manage used linens and towels for laundry.
-
Restock cleaning supplies and report shortages.
-
Inform management or the receptionist about maintenance issues (e.g., broken lights).
-
Ensure lost items found in rooms are handed to the front desk.
Qualifications:
-
WASSCE / HND / Training or certification in: Hospitality Operations, Housekeeping and Sanitation Standards, Occupational Health and Safety (added advantage).
-
Experience in cleaning, housekeeping, or a similar role (preferred).
-
Basic knowledge of cleaning chemicals, equipment, and safe handling practices.
-
Physical stamina and ability to work long hours on foot.
-
Attention to detail and the ability to work efficiently under time pressure.
Porter
We are looking for a reliable and friendly Porter to join our front office team. If you enjoy working in a dynamic environment and providing excellent service, we want to hear from you!
Key Responsibilities:
-
Greet guests and assist with luggage during check-in and check-out.
-
Escort guests to their rooms and provide brief tours of room features.
-
Offer assistance with transportation (e.g., calling taxis or ordering uber / bolt, arranging transfers).
-
Open doors and welcome guests warmly upon arrival.
-
Keep the entrance area clean and orderly.
-
Run small errands for guests or hotel management if required.
-
Assist with setting up event spaces or moving furniture when necessary.
Qualifications:
-
WASSCE or above
-
Experience as a porter, bellboy, or in a similar role in a hotel is preferred
-
Excellent customer service and communication skills.
-
Ability to handle heavy luggage and perform physically demanding tasks
-
A friendly and approachable demeanor.
-
Good organizational skills and attention to detail.
-
Flexibility to work varied shifts, including weekends and holidays