Firnic Group Help Center

How can I contact Firnic Group customer service?

You can reach our customer service team via email at info@firnicgroup.com or via WhatsApp at 0244000000. Our team is available Monday to Friday, 9 AM to 5 PM.
What types of products does Firnic Group offer?

Firnic Group specializes in electrical goods for homes and SMEs, including generators, lighting, wiring, home automation, power tools, and more. We also deal in home appliances, kitchenware and clothing. Ideally, we are the bridge between small businesses and manufacturers. However, we cater for individuals as well. Reach out to us and let's do business
What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), MTN Momo, Telecel Cash, AT Money and other payment methods as specified on our website.
How can I place an order?

You can place an order through our website by selecting the items you wish to purchase and following the checkout process.
Can I cancel or modify my order?

Orders can be cancelled or modified before they are shipped. Contact our customer service team as soon as possible to request changes. Once an order is shipped, it cannot be modified.
What should I do if my order is delayed?

If your order is delayed beyond the expected delivery time, please contact our customer service team at info@firnicgroup.com or on WhatsApp - 024400000000
How can I track my order?

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order on our website or the shipping provider’s website.
What are the shipping options available?

We offer standard shipping (3-5 business days) and express shipping (1-3 business days)
Do you offer international shipping?

As at now, we only offer shipping for Ghanaian Customers. International Shipping will be made available soon.
How much does shipping cost?

Orders over Ghc 5000 qualify for free standard shipping. Orders under Ghc5000 incur a standard shipping fee of Ghc 500. Express shipping fees vary based on location and package weight.
How do I return an item?

Contact our customer service team at info@firnicgroup.com to initiate a return. You will receive a Return Authorization Number (RAN), which must be included with your returned items. Return shipping costs are the responsibility of the customer unless the return is due to a Firnic Group error.
What is your return policy?

Returns are accepted within 30 days of the delivery date. Items must be in original, unused condition with all packaging and labels intact. Proof of purchase is required.
How long does it take to process a return?

Once we receive and inspect the returned items, a refund will be processed to the original payment method within 10 business days.